Live / Sports
This policy explains exactly what data fe88 collects when you access your account, place a bet or fund your wallet through Touch 'n Go eWallet or DuitNow — and how that data is stored, used and kept secure. Availability of this service depends on local law and eligible regions.
When you open an account with fe88, certain information is gathered to keep your session working correctly — this includes your registered email address, login activity, device type and the payment methods you connect, such as Touch 'n Go eWallet or DuitNow. Transaction records tied to DuitNow transfers and Touch 'n Go eWallet deposits are retained to process your requests and resolve any disputes you raise through the support channel. We do not sell your personal data to third parties. Data shared with payment processors — for example, when a DuitNow transfer is initiated — is limited to what those processors need to complete the transaction. No data is shared beyond that scope without your knowledge. Cookies and session tokens are used to keep you logged in across your account pages. You can adjust cookie preferences through your browser settings at any time; however, disabling certain cookies may affect how account pages load. Where local law requires specific consent steps before data is processed, those steps are shown to you at account registration and are available again in your account dashboard after login.
This policy covers your fe88 account directly — from login to wallet activity. It does not extend to third-party sites linked from our pages, and it does not govern how payment processors such as Touch 'n Go eWallet or DuitNow handle data on their own platforms. Use the breakdown below to understand exactly what falls inside and outside this policy.
All data generated when you log in, browse the lobby, open a sports market or enter a live dealer room falls within this policy. This includes device identifiers, session length and navigation paths within the fe88 platform.
Deposit and withdrawal records tied to your fe88 wallet — whether funded by Touch 'n Go eWallet, DuitNow or FPX — are covered here. The record visible in your account dashboard is the one we hold. Payment processor data on their own systems is governed by their separate policies.
Pages, game lobbies, sports markets and promotional content served from fe88 are within scope. Content loaded from third-party providers into our pages may carry their own data calls, which are not within the scope of this policy.
Links to external platforms, social login services or affiliate pages are outside this policy. Once you leave fe88, the data practices of those destinations are governed by their own terms. We do not control or monitor what happens on external sites.
This policy is not passive — there are concrete steps you can take at any point. Your account dashboard, accessible after login, shows the profile details and payment method records held on your account. If any detail looks wrong — a saved email address, a linked wallet name or a contact number — you can correct it directly from the account settings page without contacting support first. For requests that go beyond self-service edits, such as asking what data has been retained or requesting that a record be deleted, the support channel is the right path. Raise the request through live chat or the contact form on fe88 and the team will confirm the data held and the steps available to you. Access and deletion requests are handled subject to what local law permits in your region.
Log in and open the account dashboard. Your profile details, linked payment methods and recent transaction history are visible there without needing to contact support.
Account settings allow you to update contact information and wallet details directly. Changes take effect on the account immediately and are reflected in the next transaction record.
For questions about what data is held or how it has been used, use the live chat or contact form on fe88. Responses are provided subject to identity verification steps shown at the time of the request.
Where local law permits, you may request that specific records be removed. Submit the request through the support channel. The team will confirm which records can be deleted and which must be retained to satisfy legal obligations.
Any question about this policy — how your data is used, what records are held, or how to submit a correction — can be directed to the support team through the channels below. For wallet-related queries that involve Touch 'n Go eWallet or DuitNow transaction records, include your account email and the approximate date of the transaction so the team can locate the correct record quickly.
Open the live chat widget on fe88 from any page. State that your query relates to the privacy policy and the team will direct it to the right person.
The contact form on fe88 accepts written requests for data access, correction or deletion. Include your registered email address so the request can be matched to your account record.
For self-service corrections — updating a linked DuitNow number or changing contact details — log in and go directly to account settings. No support ticket is needed for standard profile edits.
fe88 uses industry-standard measures to keep account data secure during transmission and at rest. Session data is protected through encrypted connections on fe88. Cookie settings can be reviewed and adjusted from your browser at any time, and a summary of active cookies is available in the account privacy settings page after login.
All data passed between your device and fe88 — including wallet transactions through Touch 'n Go eWallet and DuitNow — travels over an encrypted connection. The padlock icon in your browser confirms this is active during your session.
Cookies on fe88 are used for session continuity and analytics. A summary of active cookies is shown in account privacy settings. You can disable non-essential cookies from your browser without affecting your ability to log in.
Account and transaction records are held for the period required by applicable law. Once that period passes, records are deleted or anonymised. The current retention period applicable to your account region is shown in the privacy settings page.
When this policy changes, the updated version is published on fe88 with a revised date at the top of the page. Continued use of the account after a policy update means the revised terms apply. Material changes are communicated through the account notification panel.
The questions below cover what Malaysia account holders ask most often about how fe88 handles personal data, wallet records and account access. If your question is not here, use the live chat on fe88 to get a direct answer.
fe88 collects the email address and contact details you provide at registration, your login activity, device type and the payment methods you connect — including Touch 'n Go eWallet or DuitNow. This data is used to operate your account and process transactions. No additional data is collected without your knowledge.
Data is shared only with payment processors — such as the networks behind Touch 'n Go eWallet and DuitNow — and only to the extent needed to complete a transaction. We do not sell personal data to advertisers or data brokers. Any other data sharing is disclosed at the point it occurs.
Log in and open the account dashboard. Your profile, linked payment methods and transaction records are visible there. For a full record of retained data beyond what the dashboard shows, submit a request through the contact form on fe88 with your registered email address.
Where local law permits, you can request deletion of specific records through the support channel. Submit the request via live chat or the contact form. The team will confirm which records can be removed and which must be retained to satisfy legal requirements in your region.
Transaction records for Touch 'n Go eWallet deposits and DuitNow transfers are stored in your account wallet history. This data is used to process requests and resolve disputes. The payment processor handles the transaction on their network; their data practices are governed by their own policy, separate from this one.
The updated policy is published on fe88 with a revised date. Continued use of the account after the update means the new terms apply. Material changes are flagged through the account notification panel so you can review what has changed before continuing to use the account.